Shipping policy

We do not ship internationally or to PO Boxes.

Orders will ship within 14 business days of your order date (longer for large orders). Please contact ecommerce@mybrandpromo.com with any questions.

Damaged Shipments:

Damaged shipments from handling must be claimed with the freight carrier. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage to file a claim. We are not responsible for damage caused by the freight carrier.

Incorrect Shipments:

We will refund shipping costs (or provide a return label) only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your return or other errors. The limit of our liability is the replacement cost of any item you purchase on this webstore.